1. Introduction
Jera9 is a trusted name in Bangladesh's online gaming space. We believe the foundation of a healthy gaming experience is mutual trust — and that trust starts with how responsibly we handle your personal data.
This Privacy Policy explains in detail how your personal data is collected, stored, used, and protected when you use the jera9.win website and its related services. This policy has been drafted in compliance with GDPR and international data protection standards.
By using jera9's services, you are considered to have fully accepted this Privacy Policy. If you disagree with any part of it, please refrain from using our services and contact our support team.
Core Principles: jera9 never sells, rents, or transfers your personal data to third parties without authorization. Protecting your privacy is a core principle of how we operate.
2. What Information We Collect
We collect various types of information when you register and use jera9's services. The categories are listed below:
Personal Identification Information
- Full Name (as per National ID)
- Date of Birth & Age Verification Details
- Mobile Number & Email Address
- Residential Address (if required)
- National ID or Passport Number (for KYC Verification)
Financial Information
- Mobile Banking Account Number (Mobile Banking/Nagad/Rocket)
- Deposit & Withdrawal History
- Transaction Time & Amount
Technical Information
- IP Address & Device Information
- Browser Type & Version
- Site Access Time & Session Information
- Game History & Patterns
- Cookies & Tracking Data
What We Do Not Collect: jera9 does not and will never collect your full bank card number, CVV, or internet banking password.
3. How Information Is Collected
Jera9 collects information through several methods. In each case, data is either provided knowingly and voluntarily by the user, or collected automatically through technical processes.
| Source of Collection | Example | Method |
|---|---|---|
| Registration Form | Name, Email, Mobile | Direct Input |
| KYC Verification | NID/Passport Copy | Document Upload |
| Transactions | Deposits, Withdrawals | Payment Gateway |
| Automatic Tracking | IP, Browser & Cookies | Server Logs & Cookies |
| Support Contact | Chat & Email Messages | Live Chat / Email |
| Promotion Participation | Tournaments, Referrals | In-Platform Actions |
Automated Data Collection: As soon as you access jera9, our servers automatically log certain technical information — used to improve site security and performance. This is standard practice across all modern websites.
4. How Information Is Used
Jera9 uses your data only for specific, legitimate purposes. We never use it for unnecessary or unauthorized ends. The primary use cases are outlined below:
- Account Management: To create, verify, and keep your account secure.
- Transaction Process: To securely process deposits and withdrawals.
- Customer Support: To resolve your questions and complaints promptly.
- Promotions & Offers: To send you relevant offers based on your preferences and gaming history.
- Fraud Prevention: To detect suspicious activity and keep your account secure.
- Legal Obligations: To meet regulatory requirements and comply with AML policies.
- Service Improvement: To analyze user experience and improve the platform.
- Responsible Gaming: To identify excessive gaming patterns and provide timely support.
Marketing Communications: If you no longer wish to receive promotional emails or SMS from jera9, simply let our support team know at any time and we will stop those communications immediately. This will have no effect on your account or gaming activity.
6. Data Security Measures
Jera9 employs industry-leading technical and organizational measures to protect your privacy. Our security framework is continuously updated to keep your data safe against emerging cyber threats.
- SSL/TLS Encryption: Every page on the site is secured with HTTPS — your data cannot be intercepted in transit.
- AES-256 Data Encryption: Stored sensitive data is protected with industry-leading encryption standards.
- Two-Factor Authentication (2FA): OTP is used to add an extra layer of security to your login.
- Secure Data Centers: Data is stored in internationally certified, ISO-compliant data centers.
- Regular Security Audits: Independent third parties regularly audit our systems to identify and address vulnerabilities.
- Access Control: Staff can only access the data required for their specific role — not the entire database.
- Automated Threat Detection: Automatic alerts are triggered whenever unusual login activity or transactions are detected.
Your Role: No matter how secure jera9 is, keeping your password strong and never sharing it with anyone is equally important. If you notice anything suspicious, contact our support team immediately.
7. Cookies Policy
Cookies are small text files stored in your browser. jera9 uses cookies to ensure the site functions properly, improve user experience, and support analytics.
Types of Cookies We Use
- Essential Cookies: Required to maintain your login session and keep core site functions running — these cannot be disabled.
- Functional Cookies: To remember your preferences (language, theme).
- Analytics Cookies: To understand site traffic and user behavior — data is collected anonymously.
- Marketing Cookies: To show relevant ads and offers — you may opt out of these at any time.
You can delete or block cookies at any time through your browser settings. Note that disabling certain cookies may affect some features of the site. A cookie consent notice is displayed the first time you visit jera9, where you can set your preferences right away.
Third-Party Cookies: jera9 may use trusted analytics tools such as Google Analytics. These tools operate under their own privacy policies and do not store your data in a personally identifiable way.
8. Your Rights
Every jera9 user has specific rights over their personal data. We fully respect these rights in accordance with international data protection laws.
Right to Access Information
You may request to know what data we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
Under certain conditions, you may request that your personal data be deleted.
Right to Restrict Processing
You may request that your data be used only for specific, limited purposes.
Right to Data Portability
You may request a copy of your data in a machine-readable format.
Right to Object
You may object to your data being used for marketing or analytics purposes.
To exercise your rights: To exercise any of the above rights, contact jera9's support team. We are required to respond to your request within 30 days. Some requests may require identity verification.
9. Data Retention Period
Jera9 does not retain your data longer than necessary. Each category of data has a defined retention period, determined by legal obligations and business requirements.
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Financial Transactions | Minimum 7 years | AML & Tax Regulations |
| KYC Documents | 5 years after the end of relationship | Regulatory Requirements |
| Gaming History | 3 Years | Dispute Resolution |
| Support Contact | 2 Years | Service Quality Improvement |
| Cookies & Sessions | 30 Days to 1 Year | Functionality & Analytics |
Once the designated retention period ends, your data is securely deleted or fully anonymized so that you cannot be identified in any way.
10. Policy Changes & Contact
Jera9 may update this Privacy Policy from time to time. For any significant changes, we will notify you via your registered email or through an in-platform notification.
Continued use of our services after any changes take effect will be considered acceptance of the updated policy. We recommend visiting this page periodically to stay informed.
If you have any questions, comments, or requests regarding this Privacy Policy, please contact our support team directly. We are always here to help.
Latest Version: The latest effective version of this Privacy Policy is always available at jera9.win/privacy-policy. Previous versions are no longer valid.